FAQ

What facial is best for my skin type?

Every facial at Sanctuary Spa NYC is customized. During your visit, your skin will be assessed and the treatment will be tailored to your concerns, whether that’s acne, sensitivity, hydration, aging, or pigmentation.

Is this spa suitable for sensitive skin?

Yes. We work with gentle, results-driven products and techniques designed to respect the skin barrier. If you have sensitivities or allergies, please let us know before your treatment.

Are massages and facials safe during pregnancy?

Select treatments are safe during pregnancy, including the Mommy To Be Facial. Certain services are not recommended depending on the stage of pregnancy. Please inform us in advance so we can guide you appropriately.

Do you perform extractions?

Yes, when appropriate. Extractions are done gently and only when the skin is ready. We never force extractions, as we prioritize long-term skin health.

How often should I get a facial or massage?

Most clients benefit from monthly treatments, but this depends on your skin goals, lifestyle, and stress levels. We’ll recommend a cadence that works best for you.

Is your spa private and boutique-style?

Yes. Sanctuary Spa NYC is an intimate, boutique space focused on personalized care, privacy, and a calm, welcoming experience.

How should I prepare for my appointment?

Arrive a few minutes early, avoid heavy skincare treatments beforehand, and come ready to relax. For facials, discontinue retinol or glycolic acid use at least two days prior if applicable.